 |
|
|
How much will the carriage cost ?
The cost for carriage is $3.50 per item ie per item code. I spell this out clearly because i have had the odd occasion whereas someone thought the carriage cost was per single CD! Of course it is per set.
If I order a few can i have the carriage discounted?
The short answer is no. The main reason for this is as well as the carriage costs there is a handling charge to place the item in its packaging and to process the dispatching of the item. We have used a fulfillment company for the dispatching and dealing with the orders for some time now. It has freed me up to for example to design this site, but of course the fulfillment company charges for its services. Indeed we have endeavored to keep the carriage costs down as low as we can.
I've received an error message stating that my credit card is invalid. What should I do?
If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:
1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a canceled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned)
6. Your issuing bank may be wary of an overseas transaction in the case it is not yourself placing the order. ( Welcome Recordings is based in Wales, UK.) Please contact your bank and they will clear your card to enable you to represent it.
Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.
If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.
If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number.
If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again.
If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.
Why is my online confirmation number different from my order number?
This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase
I have other questions not answered on the site!
Please make sure you have checked all the pages and also the our guarantee page
If you still need some answers please go here to contact me Support
|
|
|
|
|